Help centre

Frequently Asked Questions

Everything you need to know before you travel with us: our tours, cycling, booking, visas, weather and what to expect from a homestay.

General

Our Tours

What kind of tours do you offer?

Private, small-scale tours across Vietnam, Cambodia and Laos. The Mekong Delta and Saigon are where we started, with cycling days, homestays and city walks. We also run treks and cruises in northern Vietnam, heritage trips in Hue and Hoi An, journeys to Angkor and Luang Prabang, and north-to-south trips of one to three weeks.

Are your tours private or group tours?

All our tours are private. You travel with your own guide and driver, whether you are a solo traveller, a couple, a family or a small group of friends. This lets us adjust the pace, the stops and the meals to suit you.

What makes your tours different?

We choose small roads, local neighbourhoods and family-run places over crowded attractions, and we build time into every day for photos, conversations and simply looking around. The experience is slower and more personal.

Can I combine Vietnam with Cambodia and Laos?

Yes. You can travel from Saigon to Phnom Penh by boat along the Mekong, add Angkor or Luang Prabang to any Vietnam trip, or join our 16-day journey through all three countries. We plan the flights, transfers and border crossings for you.

How many days do I need for Vietnam?

Seven days is enough for a first look from Hanoi to Saigon. Twelve days lets you add Ninh Binh, Hue and a Mekong homestay at a comfortable pace. With three weeks you can trek in Sapa, explore Phong Nha and spend several days in the Mekong Delta.

Which tour should I choose if I only have one day?

In Saigon, the Saigon Local Life Walking Tour for city culture or the Mekong Delta Cycling Day Tour for countryside and canals. In Hanoi, a city day tour or Ninh Binh by bike and rowboat. In the centre, the Hue heritage day or the Hoi An countryside ride.

Active travel

Cycling And Fitness

Do I need to be an experienced cyclist?

No. Most of our routes are flat and easy to moderate, on small village roads and canal paths. You should be comfortable riding a bicycle, but you do not need to be a sporty cyclist, and the distance can always be shortened.

Can non-cyclists join?

Yes. Many of our tours involve no cycling at all, such as city walks, heritage days, bay cruises, Angkor and Luang Prabang. On cycling tours we can add more vehicle support and shorten the riding sections.

Is there a support vehicle on cycling tours?

On most cycling days a vehicle supports the group for transfers and longer sections. On some island paths the vehicle cannot follow directly, but it meets you at planned points along the way.

Are bikes and helmets provided?

Yes. Bicycles and helmets are included on all our cycling tours, and we recommend wearing the helmet at all times while riding.

Can children join?

Yes, if they are comfortable on a bicycle and the route suits their age. For families, tell us the children’s ages and cycling experience and we will suggest the right tour or adapt one.

How fit do I need to be for trekking?

Our treks in Sapa, Ha Giang and Pu Luong are graded on each tour page. Moderate treks suit anyone who walks regularly. Some days include steep or muddy sections, so good shoes and a reasonable level of fitness help.

Plan and book

Booking And Payment

How do I book a tour?

Send us a request through the form on any tour page or our contact page, by email or on WhatsApp. Tell us your preferred tour, travel dates, number of guests and any special requests. We reply within 24 hours with a personal proposal.

Can the itinerary be customised?

Yes. Every trip is private, so we can change the pace, the hotels, the start times, the meals and the route. We can also build a completely new itinerary around your interests.

How are prices calculated?

Prices depend on the tour, the number of travellers, the season and the hotels you choose. Larger groups pay less per person, because the guide, vehicle and other fixed costs are shared. We always send a clear quote before you confirm.

Do you accept last-minute bookings?

Often yes, especially for day tours. For multi-day trips, homestays, cruises and peak seasons, we recommend booking a few weeks ahead so we can secure the best guides and places to stay.

Can you arrange trips for families or groups?

Yes. We design trips for families, friends, school groups and small company groups, and adjust the route, vehicles and meals to suit the group.

Before you go

Travel Tips

Do I need a visa for Cambodia and Laos?

Most travellers need a visa for each country. Many nationalities can apply for an e-visa online or get a visa on arrival, but the rules depend on your passport and can change. Please check the official rules for your nationality, and we will send you practical guidance after booking.

What happens if it rains?

Rain is common in the wet season and usually comes in short showers. If the weather becomes unsafe or uncomfortable, your guide adjusts the plan, shortens the cycling, uses the vehicle or changes the order of activities.

Are meals included?

Meals are included as listed on each tour page. Day tours usually include lunch, and multi-day tours include the meals shown in the itinerary. Please tell us about vegetarian diets, allergies or other needs when you book.

What should I expect from a homestay?

A homestay is simple, local and peaceful: a mattress with a mosquito net, shared bathrooms and home-cooked meals with the family. It is not a hotel, but it is often the part of the trip guests remember most.

Is travel insurance required?

Travel insurance is not included in our prices, but we strongly recommend it for every trip, especially if you plan to cycle, trek or kayak.

Still Have A Question?

Tell us your travel dates, group size and the kind of trip you are dreaming of. We will help you choose or customise the right tour.